Terms of Service for Postadressen.dk 

In the event of discrepancies, the Danish version of these Terms of Service shall prevail.

These Terms of Service ("The Agreement") is entered into between:

Postadressen.dk, CVR-no. 45678083
Skydebanegade 12, 3rd floor, apartment tv
1709 Copenhagen V, Denmark
(hereinafter referred to as the "Provider")

and

the Customer
(hereinafter referred to as the "Customer").

1. The Service

Postadressen.dk provides a private mail handling service for the receipt, scanning, and digital delivery of ordinary physical mail via the Customer's personal cloud folder.

The service does not constitute residence, address registration, or an official address and may not be used as a civil registration address, CPR address, company address, CVR address, or for any form of public registration.

Ordinary physical mail and scope of the service

"Ordinary physical mail" refers to standard, non-registered physical letters and documents that can be delivered without signature or special delivery requirements.

The service is intended for the scanning and digital delivery of ordinary physical mail in normal volume.

Postadressen.dk does not scan entire books, booklets, magazines, binders, folders, or other extensive documents that, based on a reasonable assessment, exceed what can be considered ordinary physical mail.

In the event that unusually extensive or voluminous mail is received, Postadressen.dk reserves the right to:

• refuse scanning
• contact the Customer to arrange a separate agreement
• destroy or return the shipment

Postadressen.dk receives and processes physical mail regardless of sender and content within the above limits.

Postadressen.dk assumes no responsibility for the content of letters or documents, including any codes, access credentials, or other security-related information, and is not liable for misuse, loss, or consequences arising therefrom.

The service does not include

• parcels, goods, physical items, or valuable shipments
• mail requiring signature, identification, or special receipt, including registered mail

Mail that falls outside the scope of the service may be refused or returned.

Content of the service

The service includes exclusively:

• receipt of ordinary physical mail at an assigned service address
• opening, scanning, and conversion to PDF, including optional optical character recognition (OCR)
• uploading scanned mail as a PDF to the Customer's secure cloud folder
• destruction of physical mail immediately after scanning, unless otherwise agreed in writing

Postadressen.dk is a private mail handling service and is not a postal operator, carrier, or distributor and is not subject to the Danish Postal Act.

Any stated processing times are indicative only and not binding.

The assigned service address is not open to personal visits and cannot be accessed physically.

Change of service address

Postadressen.dk reserves the right to change the assigned service address at any time, including due to relocation, operational circumstances, capacity considerations, or organizational changes.

Such changes will be notified to the Customer with reasonable notice via email or through the service, unless circumstances require immediate effect.

Regardless of the reason for the change, the Customer is solely responsible for updating the address with all relevant senders, including private companies, organizations, and other third parties.

Postadressen.dk does not provide automatic forwarding, redirection, or address updates on behalf of the Customer.

Postadressen.dk assumes no responsibility for mail sent to a former service address due to missing, incorrect, or delayed address updates made by the Customer – regardless of whether the address change was caused by the Provider.

2. Customer obligations and consent

The Customer undertakes to:

•  use the address exclusively as a service address for receiving physical mail
• not use the address for public registration
• provide accurate contact and payment information
• not use the service for unlawful, misleading, or unethical purposes
• comply with applicable Danish and EU legislation

The Customer may provide the address as a mailing address to private senders. The address may not be used with public authorities or for official registration purposes.

As part of the service activation process, the Customer must complete an identity verification.

After payment has been completed, the Customer will receive an upload link through which a valid identity document can be submitted via a secure file request service.

The submitted information is used solely for the purpose of verifying the Customer's identity in connection with the activation of the service.

The verification process may take up to 48 hours from the time the required documentation has been received.

The service and the assigned service address are considered activated only once the identity verification has been successfully completed and approved by Postadressen.dk.

If the Customer's identity cannot be verified, or if the submitted documentation is considered insufficient, the service activation may be refused. In such cases, any payment made will be refunded to the Customer.

Postadressen.dk may also request renewed identity verification in cases of reasonable suspicion of misuse or significant changes to the Customer's information.

Upon entry into force of the Agreement, the Customer consents to Postadressen.dk receiving, opening, scanning, digitally delivering, and destroying mail addressed to the Customer as part of the performance of the service.

Postadressen.dk may suspend or terminate the Agreement without notice in cases of misuse or reasonable suspicion thereof.

3. Mail content

Postadressen.dk does not conduct systematic review, assessment, or interpretation of the content of mail.

Postadressen.dk assumes no responsibility for the legal effect of letters or documents, deadlines, or consequences. The Customer is solely responsible for timely handling of mail.

4. Subscriptions and payment

Basic – DKK 99/month (up to 3 documents)
Standard – DKK 249/month (up to 10 documents)
Plus – DKK 449/month (up to 30 documents)

Payment is made via MobilePay or payment card with automatic monthly billing.

In the event of non-payment, the subscription may be suspended or terminated without notice.

4.1 Price changes

Postadressen.dk reserves the right to adjust subscription prices and terms.

Minor price adjustments may be implemented without a special right of termination, provided that at least one (1) month's notice is given and the change takes effect at the start of a new billing period.

In the event of significant price increases, the Customer is entitled to terminate the subscription with effect from the end of the current billing period. Price changes are notified via email or through the service.

5. Exceeding mail limits

If the subscription limit is exceeded, Postadressen.dk is not obliged to process additional mail without prior agreement.

6. Digital delivery of mail

Scanned mail is uploaded as a PDF to the Customer's secure cloud folder.

The Customer acknowledges that digital delivery via third-party cloud services may involve certain inherent security risks and accepts this delivery method as part of the service. Postadressen.dk may deliver scanned mail as password-protected PDF files. The Customer is solely responsible for the storage and confidentiality of any access credentials."

Postadressen.dk does not store digital copies of the Customer's mail after upload, unless otherwise agreed in writing.

The Customer is solely responsible for the storage and security of delivered digital mail.

7. GDPR and data security

Personal data is processed in accordance with the GDPR. Scanned mail is delivered digitally via the Customer's cloud folder. Physical mail is destroyed after scanning.

8. Termination

8.1 Termination by the Customer

The Customer may terminate the subscription at any time. Termination takes effect at the end of the current billing period.

8.2 Termination by the Provider

Postadressen.dk may terminate the subscription at any time with one (1) month's notice, without stating a reason.

In cases of misuse or circumstances deemed to pose a risk to the service, termination may occur without notice.

9. Cessation

Mail received after termination may be refused or destroyed. The Customer is responsible for storing delivered digital mail.

10. Force majeure

Postadressen.dk is not liable for failure or delay in performance caused by circumstances beyond the Provider's reasonable control, including but not limited to fire, flooding, natural disasters, war, terrorism, riots, governmental actions, strikes, lockouts, labor disputes, failures of IT systems, power supply, or internet, as well as circumstances affecting third-party providers, including third-party service providers.

While a force majeure situation persists, the Provider's obligations are suspended without liability.

11. Amendments to the terms

Postadressen.dk reserves the right to amend this Agreement, including the content and terms of the service.

Material changes will be notified to the Customer with reasonable notice via email or through the service and will take effect no earlier than the start of a new billing period.

Continued use of the service after the changes take effect constitutes the Customer's acceptance of the updated terms.

12. Assignment

Postadressen.dk is entitled to assign all or part of its rights and obligations under this Agreement to a third party, including in connection with restructuring, transfer of business, or change of company form.

The Customer may not assign the Agreement without prior written consent from Postadressen.dk.

13. Liability and governing law

Postadressen.dk's total liability shall never exceed the amount paid by the Customer for the most recent monthly subscription.

The Provider shall not be liable for indirect losses, including loss of operations, loss of data, loss of expected revenue, or other consequential damages.

Danish law shall apply. Any disputes shall be settled by the Danish courts.

Contact: info@postadressen.dk
Website: www.postadressen.dk

© Postadressen.dk · CVR 45678083